Acceptable Use Policy

1. Purpose

This policy ensures that all users can enjoy a safe, reliable, and efficient experience when using SalesTub. It outlines what is and isn't permitted when using our platform.

2. Permitted Uses

You may use SalesTub for:

• Managing legitimate business contacts and customer relationships
• Storing and organizing business-related data
• Tracking sales activities, deals, and pipelines
• Collaborating with team members on business tasks
• Generating reports and analytics for business purposes
• Integrating with other legitimate business tools
• Automating routine CRM workflows and processes
• Managing email communications with existing contacts

3. Prohibited Activities

You may NOT use SalesTub for:

3.1 Illegal Activities

• Any activity that violates applicable laws or regulations
• Fraudulent or deceptive practices
• Money laundering or financing illegal activities
• Activities that infringe on intellectual property rights
• Distribution of illegal content or materials

3.2 Spam and Unsolicited Communications

• Sending unsolicited bulk emails or messages
• Using the platform for spam or phishing campaigns
• Harvesting contact information for unauthorized purposes
• Violating anti-spam laws (CAN-SPAM, GDPR, etc.)

3.3 Security Violations

• Attempting to access accounts or data without authorization
• Introducing malware, viruses, or harmful code
• Attempting to probe, scan, or test system vulnerabilities
• Interfering with or disrupting the platform's operation
• Circumventing security measures or access controls

3.4 Harmful Content

• Storing or distributing pornographic or adult content
• Content that promotes violence, hatred, or discrimination
• Defamatory, libelous, or harassing content
• Content that exploits minors in any way

3.5 Resource Abuse

• Using automated systems to overload our servers
• Consuming excessive bandwidth or storage
• Mining cryptocurrency or running unrelated computations
• Reselling access without authorization

4. Data Handling Requirements

When using SalesTub, you must:

• Only store data that you have the legal right to collect and store
• Obtain proper consent before adding personal data to the system
• Respect data subjects' rights under applicable privacy laws
• Not store sensitive data in inappropriate fields
• Implement reasonable security practices for your account
• Report any data breaches or security incidents promptly

5. Email Communication Guidelines

When using email features, you must:

• Only email contacts who have consented to receive communications
• Include accurate sender information and valid reply addresses
• Provide clear opt-out/unsubscribe options
• Honor unsubscribe requests promptly
• Not misrepresent your identity or the purpose of emails
• Comply with all applicable email marketing laws

6. API Usage Guidelines

If you use our API, you must:

• Stay within your plan's rate limits
• Not attempt to circumvent rate limiting
• Securely store API keys and credentials
• Not share API access with unauthorized parties
• Use appropriate caching to reduce unnecessary calls

7. Account Responsibilities

You are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account
• Ensuring your team members comply with this policy
• Promptly reporting any unauthorized access
• Keeping your account information up to date

8. Third-Party Integrations

When connecting third-party services:

• You are responsible for the data shared with third parties
• Ensure third-party services comply with applicable laws
• Review third-party privacy policies and terms
• Report any issues with integrations to us promptly

9. Monitoring and Enforcement

We reserve the right to monitor usage patterns and investigate potential violations of this policy. We may:

• Monitor automated usage patterns
• Investigate reports of abuse
• Review content when required by law
• Cooperate with law enforcement when legally required

10. Consequences of Violations

Violations of this policy may result in:

• Warning and request to modify behavior
• Temporary suspension of account access
• Permanent termination of account
• Removal of content or data
• Legal action if warranted
• Reporting to relevant authorities

The specific response depends on the severity and nature of the violation, whether it's a first offense, and the user's response to any warnings.

11. Reporting Violations

If you observe any violations of this policy, please report them to:

• Email: abuse@salestub.com
• Security issues: security@salestub.com

We appreciate your help in keeping SalesTub safe and reliable for everyone.

12. Contact Us

If you have questions about this Acceptable Use Policy, please contact:

Related Policies

This AUP should be read together with our:

• Terms of Service
• Privacy Policy
• Security Policy
• Cookie Policy

Policy Updates

We may update this Acceptable Use Policy from time to time. We will notify users of significant changes via email or in-app notification. Continued use of SalesTub after changes constitutes acceptance of the updated policy.