Quick Summary
- All payments are non-refundable after subscribing
- Cancel anytime - service continues until end of billing period
- Data retained for 30 days after cancellation
- Contact billing@salestub.com for billing questions
1. No Refund Policy
All payments made after subscribing to a paid plan are non-refundable. We encourage you to evaluate SalesTub thoroughly using the account features and demos available before subscribing.
We recommend contacting our sales team for a personalized demo before committing to a plan. Once payment is made, it is considered final.
2. Subscription Cancellations
2.1 How to Cancel
You can cancel your subscription at any time:
- Go to Settings → Billing → Cancel Subscription in your account
- Or email us at billing@salestub.com
2.2 Effect of Cancellation
When you cancel your subscription:
- Your subscription remains active until the end of the current billing period
- You will not be charged for the next billing period
- You can continue to use all paid features until your subscription expires
- After expiration, your account will be suspended
- Your data will be retained for 30 days, after which it may be permanently deleted
2.3 No Pro-Rata Refunds
When you cancel your subscription, we do not provide pro-rata refunds for unused time. Your subscription will remain active until the end of the current billing period.
3. Plan Changes
3.1 Upgrades
When you upgrade to a higher-tier plan, the change takes effect immediately. You will be charged the prorated difference for the remainder of your current billing period.
3.2 Downgrades
When you downgrade to a lower-tier plan, the change takes effect at the start of your next billing period. No refunds or credits are provided for the difference between plans for the current period.
3.3 User Reductions
If you reduce the number of users on your account, the reduction takes effect at the start of your next billing period. No refunds are provided for removed users during the current period.
4. Billing Errors
In the event of a billing error on our part (such as duplicate charges or incorrect amounts), please contact us at billing@salestub.com. We will investigate and correct any verified billing errors promptly.
5. Account Data After Cancellation
After your subscription ends or is cancelled, your data will be retained for 30 days. During this period, you can resubscribe to regain access to your data. After 30 days, your data may be permanently deleted.
You may request immediate data deletion by emailing privacy@salestub.com.
6. Contact Us
If you have questions about our refund policy or need assistance with your subscription, please contact us:
- Email: billing@salestub.com
- Response Time: We typically respond within 1 business day
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the new policy.